Create Work Requests from the App
Creating work requests from the mobile app lets users report issues or request maintenance directly from the field — quickly, easily, and without needing to access the web portal. This feature accelerates problem reporting, improves response times, and ensures the maintenance team has accurate information to act upon.
Overview
The mobile app gives users the ability to submit work requests on the go, capturing essential details such as the issue description, location, asset information, and supporting media (photos, videos). These requests can be routed instantly to maintenance teams or supervisors for review and action.
Here is a reference video:
Before You Begin
Make sure you have the DreamzCMMS mobile app installed on your device.
Confirm that you are logged in with an account that has permission to create work requests.
Enable camera and file access on your device so you can attach photos or videos directly to the request.
Know the facility/location and, if applicable, the asset associated with the issue you want to report.
How to Create a Work Request from the App
Step 1 — Open the Mobile App
Launch the DreamzCMMS mobile app from your device’s home screen or app drawer.
Step 2 — Go to the Requests Section
From the main menu or bottom navigation, tap Request to open the work request creation area.
Step 3 — Tap “Create New Request”
Look for the Create New button (often a + icon) and tap it to begin a new work request.
Step 4 — Enter Request Details
In the request form, provide the required information:
Title: A concise summary of the issue (e.g., “AC not cooling”).
Description: Detailed explanation of the problem.
Location/Facility: Select where the issue occurred.
Asset (optional): Choose the related asset if applicable.
Priority: Select the request priority level (e.g., Low, Medium, High).
Step 5 — Attach Files (Optional)
To make the request clearer:
Tap the attachment or camera icon.
Take or upload photos or videos that show the issue.
Attach any relevant files from your device.
Adding media helps maintenance teams understand the situation better and prepare accordingly.
Step 6 — Submit the Request
Once all necessary fields are complete, tap Submit to create the request. The request is now logged and visible to appropriate reviewers in the CMMS.
After Creating a Work Request
The request is added to the system and may trigger notifications to assigned personnel for review.
Supervisors or maintenance planners can review, approve, assign or convert requests into work orders.
You can monitor the status of your submitted requests from the Request list in the app.
Tips for Effective Request Creation
Use a clear, descriptive title so maintenance staff know the issue at a glance.
Provide a detailed description including any symptoms, noises, or error messages observed.
Attach photos or videos whenever possible to give visual context.
Select the correct location and asset so the request reaches the right maintenance team.
Frequently Asked Questions (FAQs)
1. What’s the difference between a work request and a work order?
A work request is an initial report of an issue or need. Once reviewed and approved by maintenance or management, it may be converted into a work order, which is an assignable task for execution.
2. Can I attach photos or videos to a work request in the app?
Yes — the mobile app allows you to attach photos or videos directly from your device to support the request details.
3. Who receives the work request after submission?
Requests are visible to maintenance planners, supervisors, or assigned reviewers based on your organization’s configuration. They can then assign or act upon the request.
4. How can I check the status of a request I submitted?
You can view the status of your requests in the Request list section of the mobile app, where statuses like Pending, In Review, or Completed may be displayed.
Related Articles
- Import Asset Locations
- How to Add BOM to a Facility/Location
- How to Assign Personnel to a Location/Facility
- Create and Manage Work Orders