Create Work Requests from the App

In addition to handling assigned work orders, technicians can proactively report issues by creating requests directly from the mobile app. 

Here is a reference video:

You can create and submit requests in 2 ways from the app:

A. Report Requests Using the + (Create New) Icon 

1.From the Dashboard click on plus icon and click on Request on the footer as shown in the image below.

2. Fill in the necessary details for creating a new request. You can also tag assets from the Add Assets button or by scanning the QR code of the asset from the tiny QR code icon present beside.

3.Once you are done adding all the details to the Request, click on the Save button.

B. Create a Request from the Assets Page

1. Go to the More Options from the Footer menu and click on Assets.

2. The assets listing page will open where you will find a Create Request button for each asset listed in that page.

3. Tap on the Create Request button. You will see the request page where you will notice that the asset is already tagged below. If you still wish to add more assets to the list then you can add them from the Add asset option or by scanning the QR code. After filling up details about the problem that you want report, tap on the Save button. 

4. On Saving the Request will be added to the Requests listing page. You can see the requests by clicking on the Request Tab on the footer. Also when a technician is submitting a Request from the app it will be shown on the web portal as well.

5. Tapping on View Details you will be able to view the request details.

6. Tapping on the Message icon will allow you to chat with the admin.