The Customer Review Report summarizes customer feedback, showing review for a job by field staff with a rating and the comment. The review highlights customer satisfaction and others. Export options (Excel/PDF) are available for further analysis.
The usefulness of the Report:
Customer Feedback Insights: It provides direct feedback, helping businesses gauge customer satisfaction and service quality.
Performance Evaluation: Helps assess the effectiveness of services or products based on customer ratings and comments.
Improved Customer Relationships: Enables businesses to identify areas of excellence or improvement, fostering better relationships with clients.
Transparency and Motivation: Displays customer appreciation, boosting team morale and motivation.
Data for Decision-Making: Aggregated feedback can guide strategies for enhancing customer experiences and maintaining high service standards.
This report is a valuable tool for tracking customer satisfaction and improving service delivery.
Here is a reference video:
Steps to check the Customer feedback report
Click on Reports from left menu
Select All reports
Click on Customer Feedback Report tab
