Incident Fields Configuration

Incident Fields Configuration controls which fields appear on the incident form and how strictly they’re enforced. For each field Description, Impact, Urgency, Priority, Category/Sub-category, Asset, Facility, File attachments, Custom 1–10 set Required, Optional, or Hidden. These rules standardize triage, drive SLAs and routing, keep the form uncluttered, and improve reporting across the request portal, web, and mobile.

Follow these steps to know how you can configure the incident fields:

1. From the menu click on Settings then under Configuration, click on System Configuration.

2. After the page opens up, click on Incident Configuration tab.3. Here you can configuration all the fields of the incident page. You can set any field as Required, Optional, or Hidden. These rules standardize triage, drive SLAs and routing, keep the form uncluttered. Once you are done configuring, click on Save.