See requests, problems, and changes at a glance then act on them from one place.
Quick tiles: jump to Requests, Problems, Change Requests, and the Request Portal.
Filters & actions: filter by Facility and create a New Request.
Requests by Technician: table showing each tech’s counts (Approved, Cancelled, Closed, Completed, In-Progress, etc.) with a Details drill-down.
Open Requests by Mode: pie of where requests came from (e.g., Web Form).
Requests (Last 3 Months): trend comparing Inbound vs. Completed to spot backlog.
Open Problems by Priority: quick severity mix for problem tickets.
Open Changes by Type / Changes Last Month: view active change work and recent activity.
Here is a reference video:
Follow these steps:
1. From the menu click on Incidents.
2 The incident dashboard will open up.
