Incident Dashboard

See requests, problems, and changes at a glance then act on them from one place.

• Quick tiles: jump to Requests, Problems, Change Requests, and the Request Portal.

• Filters & actions: filter by Facility and create a New Request.

• Requests by Technician: table showing each tech’s counts (Approved, Cancelled, Closed, Completed, In-Progress, etc.) with a Details drill-down.

• Open Requests by Mode: pie of where requests came from (e.g., Web Form).

• Requests (Last 3 Months): trend comparing Inbound vs. Completed to spot backlog.

• Open Problems by Priority: quick severity mix for problem tickets.

• Open Changes by Type / Changes Last Month: view active change work and recent activity.

Here is a reference video:

Follow these steps:

1. From the menu click on Incidents.

2 The incident dashboard will open up.