Asset-Specific Knowledge Base AI Agent

Created by Binita Goswami, Modified on Wed, 21 May at 7:03 PM by Binita Goswami

DreamzCMMS enhances troubleshooting and support with its Asset-Specific Knowledge Base AI Agent. Technicians can quickly access equipment-specific answers and raise support tickets—all through a smart, chat-based mobile interface. With QR code scanning and AI-powered assistance, maintenance becomes faster and more accurate.

Scan an asset’s QR code and ask questions like “Why is this motor not working?” The AI fetches answers from the asset’s dedicated knowledge base. You can log a support request with case details, location, and optional attachments—all within the mobile app.

Here is a reference video:

Steps to Use the Asset-Specific Knowledge Base AI Agent

1. Start the AI Chat

Open the DreamzCMMS mobile app and log in.
Go to More > AI Help > CMMS Knowledge Base.
Enter a conversation title and tap “Add New.”

2. Select Asset-Specific Mode

Choose “Asset-Specific Knowledge Base” when prompted.
Opt to either Scan QR Code or Add Asset Manually.
Scan the asset’s QR code using the camera.
Verify the asset details shown (e.g., asset name and location) and tap “Yes.”

3. Ask a Question

When prompted, type or speak your query (e.g., “The motor is not working”).
The AI will search the linked knowledge base file and return a relevant response.

4. Raise a Ticket (Optional)

When asked, select “Yes” to raise a support ticket.
Review the auto-filled summary and confirm with “Yes.”

5. Attach a Photo (Optional)

Choose whether to attach a photo:
- Tap “Yes” to select from:
  - Take Photo
  - Choose from Library
  - Add File
- Tap “No” to skip.
Once attached, the system confirms the ticket and provides a case ID.

6. Verify in Request List

Open the Request List (mobile or web).
Locate the newly created case (e.g., “Induction motor is not working” with case ID).
Confirm the asset is linked to the incident in the details view.

7. Upload Knowledge Base File (Admin Only)

Go to the File section in the portal.
Upload the relevant document and click Save.
Check the box to “Add to Knowledge Base”, then confirm.
Once indexed, the file will be searchable by the AI Agent.