Generic Knowledge Base AI Agent

Created by Binita Goswami, Modified on Wed, 21 May at 6:57 PM by Binita Goswami

DreamzCMMS empowers users with a smart AI-driven chat interface that enables instant access to the knowledge base and simplified ticket creation—right from both mobile and web applications. This reduces response time and enhances support efficiency.

This guide walks you through how to interact with the Knowledge Base AI Agent and raise support tickets using voice or text.

Search the entire CMMS knowledge base via chat, on the web, or mobile. Ask a question—typed or spoken—and instantly receive an AI-curated answer. Want to raise a support ticket? Just say “Yes” and the AI does the rest, including attaching photos and logging requests.

Here is a reference video:

Steps – From the Mobile Application

Log in to the DreamzCMMS mobile app as a user.
Tap on the “More” menu and select “AI Help.”
Choose “CMMS Knowledge Base” to launch the AI chat window.
Enter a conversation title, then tap “Add New.”
Select “Generic Knowledge Base” as the category.
Type or use voice input to ask your question.
Review the AI-generated response.
If prompted with “Would you like to raise a ticket?”, tap “Yes.”
Select the location and review or modify the details.
When asked, type “Yes” to confirm the ticket.
Choose whether to attach a photo (camera, file, or gallery).
Submit and receive a confirmation message with a case ID.
To view the ticket, navigate to the Request page in the app.

Steps – From the Web Portal

Log in to the DreamzCMMS web portal.
Click the blue chat icon at the bottom right of the screen.
Select “CMMS Knowledge Base AI Agent.”
Enter a conversation title and click “Add New.”
Choose “Generic Knowledge Base” as the type.
Type your query (e.g., “Wiring is faulty in the lift”) or use voice input.
Review the AI's answer and choose “Yes” to raise a ticket.
Select a location and confirm details by typing “Yes.”
Optionally attach a file when prompted.
The system will log the complaint and show the incident number.
Go to the Request page and refresh to view your ticket.