Request Analytics

Hello, and welcome to this training session.

In this video, we will discuss request analytics. To access this, navigate to the menu, click on "Analytics," and then select "Requests."

On the request analytics page, you'll get an analytical overview of all requests, including their various statuses and priorities. Here, you can see the number of completed and pending requests, along with the average cycle time in days.

The page also displays requests in progress categorized by priority. Hovering over these graphs reveals details such as the number of medium-priority incidents in progress, along with percentage changes from previous periods.

Scrolling down, you will find a cycle time graph, which provides a monthly analysis of completed requests and their cycle times. For instance, it shows the number of requests completed each month and the average cycle time in days, with light blue representing completed requests and a dark blue line indicating the average cycle time.

All these reports and analytics can be exported, viewed as tables, spotlighted, and sorted. Additionally, you can filter the data by date, parent location, child location, sub-child location, and asset category, allowing you to customize the analytics to meet your specific requirements.

Thank you for watching this training session. We hope this guide helps you efficiently use the request analytics feature in our FSM application. If you have any questions, feel free to reach out to our support team. Have a great day.